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Drivers Code of Conduct

  • Ensure you wear your Identification Badge at all times.
  • Remember you are representing yourself and Yeovil College.
  • Maintain a courteous and professional relationship, be polite at all times.
  • Treat all passengers equally and fairly.
  • Avoid any unnecessary physical contact.
  • Maintain confidentiality at all times, unless information received may be detrimental to a passenger’s health or wellbeing, report any concerns to the Operations Manager at South West Coaches as soon as possible.
  • Report any concerns about a passenger’s behaviour towards you to the Operations Manager at South West Coaches as soon as possible.
  • Remember that your actions, no matter how well-intentioned can be misinterpreted.
  • Be aware of how your driving may be perceived by others.
  • Ensure you have your route print or manifest with you on the journey (store securely and keep confidential).

You Must NOT:

  • Hug, hold, cuddle, tickle or have any unnecessary physical contact with passengers and never use physical force.
  • Swear or make remarks that are personal, sexual, racist or could be judged to be offensive or inappropriate in any way.
  • Smoke at any time while on duty. This includes e-cigarettes and vape pens
  • Use a mobile phone while driving.
  • Give passengers sweets, drinks, gifts, cards or letters.
  • Send text messages or engage in conversations on social media with passengers.
  • Engage in phone conversations with passengers that are not related to the transport you have been asked to carry out.
  • Accept gifts / money from passengers.
  • Exchange personal details or contact numbers with passengers for use other than for transport arrangements.
  • Offer or accept friendships with passengers on social network sites.
  • Search through passenger’s bags and personal belongings.
  • Film or take photos of passengers
  • Deviate from the route or accept instructions from anyone other than the Traffic Co-ordinator at South West Coaches or the emergency services.

Passengers Code of Conduct

  • Smoking and using e-cigarettes and vape pens is not permitted at any time while on the vehicle.
  • Alcohol must not be consumed at any time while on the vehicle.
  • No food is to be consumed at any time while on the vehicle.
  • Soft drinks can be consumed on the vehicle, but all cans and bottles must be removed by the passenger when exiting the vehicle.
  • Passengers must remain seated all times.
  • Passengers must be in possession of a valid pass to travel. This pass must be shown on all journeys. Failure to produce a pass may result in a refusal to allow travel.
  • Make sure you are at the bus stop in plenty of time for the scheduled bus arrival

You Must NOT:

  • Swear or make remarks that are personal, sexual, racist or could be judged to be offensive in any way.
  • Standing up while the vehicle is in motion.
  • Be verbally or physically abusive to the driver.
  • Be verbally or physically abusive to other passengers.
  • Damage any part of the vehicle including seatbelts.
  • Write graffiti anywhere on the vehicle