Drivers Code of Conduct

Ensure you wear your Identification Badge at all times.
Remember you are representing yourself and Yeovil College.
Maintain a courteous and professional relationship, be polite at all times.
Treat all passengers equally and fairly.
Avoid any unnecessary physical contact.
Maintain confidentiality at all times, unless information received may be detrimental to a passenger’s health or wellbeing, report any concerns to the Operations Manager at South West Coaches as soon as possible.
Report any concerns about a passenger’s behaviour towards you to the Operations Manager at South West Coaches as soon as possible.
Remember that your actions, no matter how well-intentioned can be misinterpreted.
Be aware of how your driving may be perceived by others.
Ensure you have your route print or manifest with you on the journey (store securely and keep confidential).

Hug, hold, cuddle, tickle or have any unnecessary physical contact with passengers and never use physical force.
Swear or make remarks that are personal, sexual, racist or could be judged to be offensive or inappropriate in any way.
Smoke at any time while on duty. This includes e-cigarettes and vape pens
Use a mobile phone while driving.
Give passengers sweets, drinks, gifts, cards or letters.
Send text messages or engage in conversations on social media with passengers.
Engage in phone conversations with passengers that are not related to the transport you have been asked to carry out.
Accept gifts / money from passengers.
Exchange personal details or contact numbers with passengers for use other than for transport arrangements.
Offer or accept friendships with passengers on social network sites.
Search through passenger’s bags and personal belongings.
Film or take photos of passengers
Deviate from the route or accept instructions from anyone other than the Traffic Co-ordinator at South West Coaches or the emergency services.

Smoking and using e-cigarettes and vape pens is not permitted at any time while on the vehicle.
Alcohol must not be consumed at any time while on the vehicle.
No food is to be consumed at any time while on the vehicle.
Soft drinks can be consumed on the vehicle, but all cans and bottles must be removed by the passenger when exiting the vehicle.
Passengers must remain seated all times.
Passengers must be in possession of a valid pass to travel. This pass must be shown on all journeys. Failure to produce a pass may result in a refusal to allow travel.
Make sure you are at the bus stop in plenty of time for the scheduled bus arrival

Swear or make remarks that are personal, sexual, racist or could be judged to be offensive in any way.
Stand up while the vehicle is in motion.
Be verbally or physically abusive to the driver.
Be verbally or physically abusive to other passengers.
Damage any part of the vehicle including seatbelts.
Write graffiti anywhere on the vehicle