Information Communications Technician - Level 3 Apprenticeship (Starting between August 2024 and July 2025)

This Level 3 Apprenticeship is designed to help learners to develop underpinning technical knowledge in IT that can be used in a variety of businesses that operates a Digital Technology Environment. This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. The Information Communication Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs. They make competent use of a variety of tools to troubleshoot and revolve non-routine problems. They also set people up on systems and provide them with the required support to maintain the organisations productivity. You will also develop some additional skills - including awareness of Health and Safety, employment awareness, communications and working relationships.

This apprenticeship standard leads to the Level 3 Information Communications Technician award. Candidates on this apprenticeship will specialise in one of the three possible routes below:
•Support Technician
•Network Technician
•Digital Communications Technician

Completing this apprenticeship programme with its transferable skills will enable progression into roles such as, a Help Desk Technician, First or Second Line Support Technician, IT Infrastructure Technician, Network Support, Communications technician etc. The apprenticeship is also recognised for progression into a higher-level apprenticeship (e.g. Level 4 Network Engineer, L4 Cyber Security Technologist etc.).

The apprenticeship covers core occupation skills for technical support to customers, ICT systems problem diagnosis, security policies, testing methodologies, fault escalation procedures and audit trails and more. The programme requires the apprentices to specialise in one of these options: Support Technician, Network Technician or Digital Communications Technician.

Our assessors and trainers have a passion for teaching & learning, and for IT. Most of them have gained some form of work experience within the IT industry and are passionate about sharing their skills and knowledge with their apprentices.

Training is usually delivered by our assessors in the apprentice's workplace - with the exception of the endpoint assessment, which will be at a given location. You will be working in a relevant workplace and have the support of your line manager/employer for the duration of your Apprenticeship.

In most cases your apprenticeship is funded under the Governments apprenticeship funding programme. If this isn't the case then your employer will fund it.

You will be assessed against set Skills, Knowledge and Behaviours that have been developed by the industry. Your employer plays a large part in helping and supporting you becoming a competent Infrastructure Technician. You will produce portfolio reports to evidence your development and progress throughout the apprenticeship. These will help you to prepare for your Endpoint assessment and synoptic project.

Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject). Other acceptable entry requirements could be a relevant Level 2 Apprenticeship, relevant qualifications and experience; as well as a passion for IT and a desire to succeed in your field.

Please contact us or apply online.