Hospitality Team Member - Level 2 Intermediate Apprenticeship (Starting between August 2024 and July 2025)

A hospitality team member apprentice will work within one of the following specialist areas

• Housekeeping
• Food Production
• Food and Beverage

The most important part of the role is developing fantastic ‘hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team.

• Practical Skills and Theory Knowledge in Housekeeping, Food Production or Food & Beverage
• Customer service principles, including customer satisfaction and meeting expectations
• Business knowledge such as achieving targets and handling stock
• Team Work Skills/Communication, including leadership and supporting team members
• Health and Safety – Standards and regulations relevant to the hospitality industry
• Food Safety
• Functional Skills – Maths and English (if applicable)
• 20% Off the Job Training, eg First Aid Certificate, COSHH, Subject Specific Master Classes

Continual assessment in the workplace, working towards your End Point Assessment which consist of:

• Multiple Choice Test
• Practical Observation in the Workplace
• Business Project
• Professional Discussion

Continual assessment in the workplace, working towards your End Point Assessment which consists of:

• Multiple Choice Test
• Practical Observation in the Workplace
• Culinary Challenge Observation
• Professional Discussion – Recipe Log Book