Hospitality Team Member - Level 2 Intermediate Apprenticeship (Starting between August 2025 and July 2026)

The most important part of the role is developing fantastic ‘hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team.

Level 3 Hospitality Supervisor Apprenticeship

• Practical Skills and Theory Knowledge in Housekeeping,
• Customer service principles, including customer satisfaction and meeting expectations
• Business knowledge such as achieving targets and handling stock
• Team Work Skills/Communication, including leadership and supporting team members
• Health and Safety – Standards and regulations relevant to the hospitality industry
• Functional Skills – Maths and English (if applicable)
• 20% Off the Job Training, eg First Aid Certificate, COSHH, Subject Specific Master Classes

Continual assessment in the workplace, working towards your End Point Assessment which consist of:

• Multiple Choice Test
• Practical Observation in the Workplace
• Business Project
• Professional Discussion

Continual assessment in the workplace, working towards your End Point Assessment which consists of:

• Multiple Choice Test
• Practical Observation in the WorkplaceProfessional Discussion.