Administration Assistant - Level 2 Apprenticeship (Starting between August 2026 and July 2027)

Still in development, the aim of this programme is to equip Level 2 apprentices with the foundational administrative knowledge, skills and behaviours required to perform routine business support activities confidently and professionally within a variety of organisational settings. It is available to under 25 year olds only and learners will develop competence in key duties such as communicating effectively with stakeholders across multiple platforms, supporting meetings and events, securely handling and storing information, and using digital systems to collate, input and manage organisational data. The curriculum also aims to build apprentices’ understanding of workplace expectations and professional conduct in line with the occupational standard for the Level 2 Administration Assistant, ensuring they gain the practical capability and confidence needed to contribute effectively to day-to-day administrative operations and progress within the business administration route

This apprenticeship is employer based

You will gain an Administration Assistant Level 2 Apprenticeship.

This can lead on to various progression pathways:

Business Administration Level 3 Apprenticeship

HR Assistant Level 3 Apprenticeship

Team Leader Level 3 Apprenticeship

Accounting Level 3 Apprenticeship

Long term progression can lead to Level 4 and above qualifications in HR, Leadership and Management and Business.

Learners will gain an understanding of:

• How organisations work – including structure, roles, responsibilities and how their job contributes to business performance.
• Workplace rules and regulations – such as GDPR, confidentiality, safeguarding, and organisational policies.
• The wider business environment – including technology, sustainability, ethics, and corporate social responsibility.
• Diversity, equality and inclusion – and how this impacts workplace behaviour and decision-making.
• Digital tools and systems – including spreadsheets, databases, communication platforms and cloud-based systems.
• Data handling and record keeping – how to store, retrieve and manage information securely and accurately.
• Communication methods – both written (emails, letters, reports) and verbal (meetings, phone calls, presentations).
• Time management and workload planning – tools and techniques to meet deadlines effectively.
• Quality assurance and continuous improvement – including how feedback and processes improve work outcomes.
• Health, safety and security – including online safety, workplace risks and protecting digital information.

Skills (What learners will be able to do)

Learners will develop the ability to:

• Handle information and data effectively – inputting, storing, retrieving and sharing information securely.
• Use digital software and tools – including office applications, cloud services and emerging technologies such as AI.
• Communicate professionally – responding to stakeholders using appropriate language, tone and formats.
• Plan and manage administrative tasks – organising workloads, diaries, meetings and resources.
• Work within organisational procedures – following policies, legislation and adapting to change.
• Build professional relationships – working collaboratively with colleagues and external stakeholders.
• Monitor and report on resources – ensuring materials and supplies are managed efficiently.
• Identify and escalate issues – such as errors, complaints or safeguarding concerns.
• Manage time effectively – prioritising tasks to meet deadlines.
• Review and improve own work – checking accuracy and using feedback for development.
• Maintain security and confidentiality – protecting data and following safe working practices.

Behaviours (How learners will approach their work)

Learners will demonstrate:

• Teamwork and collaboration– supporting colleagues and contributing to organisational goals.
• Professionalism – behaving appropriately with stakeholders and upholding workplace standards.
• Flexibility and adaptability – responding positively to change.
• Commitment to quality – delivering high standards of work and meeting expectations.
• Ethical practice and inclusivity – valuing diversity and acting responsibly.
• Sustainability awareness – using resources responsibly.
• Openness to feedback – reflecting on performance and developing skills.
• Focus on wellbeing – maintaining a healthy work-life balance and seeking support when needed.

English and Maths will be required either as an entry criterion or to be taken as part of the apprenticeship. This depends on current evidenced grades and is advised on an individual basis.

This is an employer-based apprenticeship. Apprentices will be supported by experienced assessors who will support leaners throughout the duration of the qualification. Leaners will access all support that Yeovil College offers as a learner

Assessment is done with a portfolio of evidence that is collated in the workplace. This is overseen by the assessor and then used as part of the end point assessment.

The end point assessment will be a sequence of assessments with an End point organisation.

Support is given to all apprentices.

Tutorials and support is offered on an individual basis for learners who undertake the apprenticeship

None

Through a portfolio of evidence that is assessed by the assessor and through end point assessment

Employment within an administrative role

Maths and English would be an advantage, but not essential.

This apprenticeship is for 16 – 24-year-old only.

You do not need current work experience within administration, although it would be beneficial.

Though the Apprenticeship team at Yeovil College or through the website.