Customer Service - Level 2 Award

The qualification is suitable for learners who want to work in customer service and who may already have some experience in a customer service-related role and require a short course to help them better understand the concepts that inform the principles and practices of customer service. It gives learners the opportunity to:

• develop knowledge of the role and function of customer service, the value of customer loyalty and how legislation affects customer service delivery

• develop knowledge of the requirements for working in a customer-facing job role, including how to deliver reliable customer service, how to interact positively with customers and work effectively in a team delivering customer service

• achieve a nationally recognised Level 2 qualification

It gives learners the opportunity to:

• develop occupational knowledge and skills in communicating with customers, handling customer problems, supporting customer service improvements

• develop knowledge and skills that support employability and career progression, including personal development, health and safety at work, rights and responsibilities at work and understanding employer organisations

Continuation on to a Level 2 programme for a business-related course. As part of the wider curriculum participants will be offered a job interview with a perspective employer.

Could lead on to a further education courses or apprenticeships.

• Develop knowledge of the role and function of customer service, the value of customer loyalty and how legislation affects customer service delivery

• Develop knowledge of the requirements for working in a customer-facing job role, including how to deliver reliable customer service, how to interact positively with customers and work effectively in a team delivering customer service

• Achieve a nationally recognised Level 2 qualification

It gives learners the opportunity to:

• Develop occupational knowledge and skills in communicating with customers, handling customer problems, supporting customer service improvements

• Develop knowledge and skills that support employability and career progression, including personal development, health and safety at work, rights and responsibilities at work and understanding employer organisations

English will be within the structure of the course using technical language.

There will be elements of maths through data analysis.

Teaching – this will be done face to face.

Learning – this will be class-based teaching.

Resources will be supplied through power point and learners will have access to learning resources.

Assessment – this is done through a multiple-choice test.

Level 1 maths and English. However, with the Level 1 there is no entry requirements for English and Maths.