Complaints & Appeals
All formal complaints are recorded by the Quality Manager
Process for Handling formal complaints
All formal complaints are recorded by the Quality Manager. Complaints will normally be acknowledged within 3 working days. The complaint will then be passed to the appropriate Curriculum Area Manager or senior manager will inform the complainant of this and give a revised time limit for a full response.
Appeals
Appeals against decisions must be in writing and sent to the Principal within 10 working days. The Principal will make a final decision and that this is the final stage of the College’s complaints procedure.
If there is disagreement with the Principal’s decision, complainants may appeal to the Skills Funding Agency:
Complaints Team Skills Funding Agency Cheylesmore House, Quinton Road, Coventry, CV1 2WT
or by email to complaintsteam@sfa.bis.gov.uk
This should be within 3 months of the College making a decision on the complaint.