Complaints & Appeals

All formal complaints are recorded by the Quality Manager

Process for Handling formal complaints

All formal complaints are recorded by the Quality Manager. Complaints will normally be acknowledged within 3 working days. The complaint will then be passed to the appropriate Curriculum Area Manager or senior manager who will inform the complainant of this and give a revised time limit for a full response.

Read the full Complaints Procedure here.


Appeals against decisions must be in writing and sent to the Principal within 10 working days. The Principal will make a final decision and this is the final stage of the College’s complaints procedure.

If there is a disagreement with the Principal’s decision, complainants may appeal to the Skills Funding Agency:

Complaints Team Skills Funding Agency Cheylesmore House, Quinton Road, Coventry, CV1 2WT

or by email to complaintsteam@sfa.bis.gov.uk

This should be within 3 months of the College making a decision on the complaint.