This apprenticeship aims to provide learners with the skills and knowledge required to successfully work in customer services. Develop skills in communication, resolving queries and meeting customers’ needs, build knowledge of the principles of customer service. The objectives of this qualification are to help learners to develop customer service skills that can be relied upon by employers in a range of industries including contact centres, retails stores and various business environments. This course will also provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service.
All Business Apprenticeships are enhanced with regular Masterclasses delivered on-site at Yeovil College and also supported with virtual classroom and webinars. Full support given by monthly sessions with your Assessor and regular reviews with your employer.
You need at least two GCSEs at grade 4 (C), including English Language and Maths. You must be working in a relevant workplace and role and have the support of your line manager/employer. Full support given by monthly sessions with your Assessor and regular reviews with your employer.
Learners who achieve Level 3 Customer Services could progress to Level 3 Management, Business Administration, Marketing or Retail Team leader.
With this qualification and a good workplace reference, you can progress to higher level courses, such as the Advanced Apprenticeship (Level 3) Management, Level 4 Business and Administration or channel your future career into Marketing, HR, Recruitment and Accountancy all available via the apprenticeship route. Your choice will depend on your job role and career ambitions.