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Bespoke Training
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This is a selection of the most popular bespoke courses that we currently offer. These courses can be delivered in a variety of locations to suit individual organisations including in the workplace, at College, in one of our Outreach centres or at an alternative venue convenient to the employer. |
Effective Customer Care
This course covers the basic principles of Effective Customer Care
including: Creating a positive impression; Effective communication including
telephone skills; Greeting customers; Effective questioning techniques;
Checking relevant facts; Dealing with the difficult customer; Handling
complaints and defusing a conflict situation.
Employment Law - Parts I & 2
Part I covers key legislation surrounding Equal Opportunities in
Employment including: Sex, Race, Disability Discrimination,
Equal Pay etc.
Part 2 looks at managing disciplinary and grievance
procedures and forming, changing and terminating a contract of employment.
Delegates may attend one or both parts of this programme.
Minute-Taking Skills
This course is designed to build confidence and develop the skills necessary
to take notes and produce minutes of meetings. Topics include: Active
listening skills, Note-taking and Summarising; Layout of agenda and minutes.
Delegates will actively participate in a meeting, take notes and write a full set of minutes.
Managing Effective Meetings
This course highlights the importance of setting manageable agendas
with clear objectives; develops strategies for holding more effective and
productive meetings and suggests techniques for dealing with unhelpful digressions.
An Introduction to Project Management
This course will provide an introduction to Project Management including:
Planning, starting and directing a project, Controlling a stage of a project,
Managing delivery and closing a project.
Marketing Basics
This introductory short course is designed for those who would like to know
more about the basics of marketing and its role in business development.
It is particularly suitable for small businesses who do not have a separate
marketing function. Topics include: Marketing environment, Gaining and
sustaining competitive advantage, The marketing mix/tools.
Maximising the Sales Call
This course is suitable for anyone operating within a sales environment with
responsibility for achieving sales, referrals or appointments on the telephone.
Topics include: Telephone perfection, Preparing to make an outgoing call,
Handling complaints, Closing the sale.
Supervisory/Management Development
We offer a range of training options tailored to meet the needs of today's
practising managers. These include the following: Recruitment, Training,
Coaching, Appraisals, Team Management, Motivation, Negotiation Skills,
Emotional Intelligence, Time Management, Communication, Managing the
Poor Performer etc.
IT Training
We offer a range of popular IT courses tailored to the individual needs of the
organisation. These include training on the MS Windows environment, all
components of the MS Office Suite - Word, Excel, Access, PowerPoint, Outlook
- as well as MS Project, Adobe PhotoShop, Publisher etc. An Introduction to Linux
is also available.
